You can also see in the Windows Device Manager the USB Human Interface Device

that corresponds to the USB-DIG Platform. Note the address is: PID = 2F90.

Troubleshooting Tips

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4

Troubleshooting Tips

The most common issues that can occur with the Multi-Cal-System are communication problems.

Figure 30 shows the message that occurs if you have a communications problem. If you get this message,

use the Windows Device Manager to check the status of the USB-DIG-Platform.

Figure 30. Communications Error Message

Figure 31 shows the Windows Device Manager and the active connection for a USB-driven human

interface device. When you plug and unplug the USB cable, you can see the device appear and disappear

from the list. Select your device and review the details. It should show up as a Human Interface Device

with PID = 2F90, 2F91, 2F92, or 2F93. If it appears as a good USB device, but is not a human interface

device, then the firmware was not programmed properly.

Figure 31. WIndows Device Manager: Active Human Interface Device Connection

28

Multi-Cal-System Evaluation Module

SBOU087A

– August 2010 – Revised April 2011

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