User-Based Licensing User Guide

Document ID: 102516_1.1_00_en

Version 1.1

Diagnose licensing issues with user-based licensing error codes

4.7 301 - Corrupted license storage

Your local license storage is corrupted or has been tampered with.

To resolve this error:

1. Find the location of the local license storage directory. By default, it is in the user home

location, under the .armlm directory.

You might have overridden the default location by setting the

ARMLM_CACHED_LICENSES_LOCATION environment variable.

2. Make a backup copy of the local license storage directory.

3. Delete the local license storage directory.

4. Reactivate your Arm software product.

If reactivating your product does not solve your issue, then contact your support representative

with the backup copy of your local license storage directory.

4.8 400 - Unauthorized user

The username associated with the runtime process of your Arm software product does not match

the information in the cached license. This mismatch can happen if you copied the local license

storage from another user. It can also occur if you changed the default location by setting the

ARMLM_CACHED_LICENSES_LOCATION environment variable to a directory populated with license

information for another user.

To resolve this error:

1. Find the location of the local license storage directory. By default, it is in the user home

location, under the .armlm/ directory.

2. Make a backup copy of the local license storage directory.

3. Delete the local license storage directory.

4. Reactivate your Arm software product.

4.9 500 - Unexpected error

Your application has encountered an unexpected error with licensing.

Diagnostic messages and logs accompanying this error can help you investigate the issue.

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